What makes your ceramic keepsakes personalised?
Each ceramic piece is handmade and customised with the exact name, date, message, or design chosen by the buyer. Every keepsake is created to order, making it completely unique and meaningful.
Can I return personalised items?
Personalised items cannot be returned, exchanged, or cancelled because they are made specifically to your instructions. Please double‑check all spellings, dates, and personalisation details before placing your order.
What if I made a mistake in my personalisation details?
All details are printed exactly as submitted, so it’s important to check everything carefully. If the mistake was made by me (not the buyer), I will replace the item free of charge.
How long does it take to make my order?
Personalised ceramic keepsakes typically take 3–5 business days to create. Non‑personalised items usually ship within 1–3 business days.
How long does delivery take?
Orders are shipped via Royal Mail or another trusted courier. Delivery times vary depending on the service selected at checkout, but most UK orders arrive within 2–5 business days after dispatch.
Do you ship internationally?
Yes — international shipping is available. Delivery times vary by country, and buyers are responsible for any customs fees or import charges.
Can I preview my design before it’s made?
Design previews are not automatically provided, but you can request one before production begins. This may extend processing time slightly.
What happens if my order arrives damaged?
If your item arrives damaged, please contact me within 48 hours with photos of the damage. I will replace the item at no extra cost.
Can I place a custom request or bespoke design?
Absolutely — I love creating unique ideas. If you have a special message, illustration, or concept in mind, just send me a message and I’ll let you know what’s possible.
Do you offer gift wrapping?
Most ceramic keepsakes come in an organza bag or gift box. If you need additional gift wrapping, feel free to ask — I can usually accommodate it.
Will the colours look exactly like the photos?
Colours may vary slightly due to screen settings and the handmade nature of the ceramics, but I always aim to match the design as closely as possible.
Can I track my order?
Tracked shipping is available at checkout. If you select a tracked service, you’ll receive a tracking number once your order is dispatched.