Personalised Items I do not accept returns, exchanges, or cancellations on personalised items. Each personalised product is created exactly to the buyer’s specifications, so it is the buyer’s responsibility to ensure all details — including names, dates, spellings, colours, and custom messages — are correct at the time of placing the order. Items will be made exactly as submitted.
If an error occurs on my part and the item does not match the details provided by the buyer, I will replace the item at no additional cost.
Returns Window for Non‑Personalised Items
Non‑personalised items may be returned within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging. Buyers are responsible for return postage unless the item is faulty.
Please contact me within the 14‑day window if you believe your item is eligible for return.