Personalised Items Refunds are not available on personalised items. Because each item is made to order, refunds cannot be issued for incorrect details submitted by the buyer.
If the item differs from the personalisation details provided, I will remake or replace it at no extra cost.
Non‑Personalised Items Refunds for non‑personalised items will be issued once the returned item has been inspected and approved. Refunds are processed to the original payment method.
Refunds cannot be issued for items that show signs of use, damage, or are returned outside the 14‑day window.